Aussie owned and operated
Fulfilment that
Flows.
Same-day dispatch out of Melbourne, no lock-in contracts, and a fixed price you agree before your stock arrives. Live in three business days.
--:--:--
until today's 3PM cut-off. Everything in before then ships today.
Trusted by growing Australian brands
The flow
One order, end to end.
Store
Order placed
A customer checks out on your Shopify, Woo, Amazon or eBay store. Nothing changes about how you sell.
Sync
Order syncs to Flow
It lands in our warehouse system within seconds — address validated, service level assigned, no manual export.
Pick
Picked and scanned
A picker is routed to the bin location and scans the barcode. A mismatch stops the pick before it becomes a refund.
Pack
Packed to your spec
Your carton sizes, your inserts, your tissue. Dimensional weight captured at the bench so shipping is priced honestly.
Carrier
Carrier selected
We rate the parcel across 10+ carriers on destination, weight and service, then book the one that actually suits it.
Delivered
Out the door
Anything in before 3PM AEST leaves the same day. Tracking pushes back to your store and to your customer.
Live tracking
You see exactly what your customer sees.
Every order, every scan event, every carrier handover — in one dashboard, updating as it happens. No ringing the warehouse to ask where something is.
- ✓Status per order, from pick scan to carrier handover
- ✓Stock levels that reconcile against your store in real-time
- ✓A WhatsApp group with the warehouse floor — ask, don't ticket
- ✓One Australian account manager who knows your business
Orders today
1,284
Accuracy
99.9%
Integrations
Connected in minutes, not weeks.
Orders and inventory sync both ways, automatically. Plug in your store and your stock levels stay honest without anyone touching a spreadsheet.
Carrier network
Ten-plus carriers. Chosen parcel by parcel.
Most 3PLs sign one blanket carrier contract and put everything through it. We rate and route each parcel on destination, weight and service level — so a Perth order and a Melbourne order don't ship the same way just because it's easier for us.
Australia Post
Broadest residential coverage in the country, including regional and PO boxes.
1–2 days metroStarTrack
Where a next-day promise on your product page has to hold up.
Next day metroAramex
Cost-effective for lighter parcels where two extra days won't cost a review.
2–4 daysTNT Express
Heavier and oversized freight, plus time-critical B2B and wholesale runs.
Express / freightLine by line
The switch, in plain terms.
What founders tell us they had before, against what they get here. Every row is something you can hold us to.
| Typical incumbent 3PL | Flow 3PL | |
|---|---|---|
| Onboarding | 4–6 weeks, integration billed as a project | 3 business days, integration included |
| Contract term | 12–24 month lock-in with exit fees | Month-to-month, no exit fee |
| Dispatch cut-off | 11AM–midday, or next business day | 3PM AEST, same day |
| Pick accuracy | Often untracked; errors found by customers | 99.9%, barcode-verified at every scan |
| Pricing model | Base rate plus surcharges that appear later | Fixed rate card agreed before stock arrives |
| Who you speak to | A ticket queue, or whoever picks up | A named account manager, plus a WhatsApp group with the floor |
| Peak flexibility | Volume minimums that penalise the quiet months | Scale up for peak, back down after, no penalty |
Getting started
From first call to first parcel.
Discovery call
Twenty minutes on your volumes, SKUs and what's currently going wrong.
- ·Order and SKU profile
- ·Peak season shape
- ·Packaging requirements
Pricing locked in
A fixed rate card covering receiving, storage, pick and pack, and shipping.
- ·Every line item quoted
- ·No volume minimums
- ·Sent back within a business day
Integration and inbound
We connect your store and book your stock into the Melbourne warehouse.
- ·Platform connected and tested
- ·Stock receipted and barcoded
- ·Bin locations assigned
Go live
Orders start flowing. Your account manager watches the first week closely.
- ·First orders monitored manually
- ·Dashboard access for your team
- ·Weekly check-in for month one
Typical time from sign-off to first live order: 3 business days.
For eCom founders, by eCom founders
"We ran online stores before we ran a warehouse. We know what it costs you when an order goes out late or wrong — so we built Flow around the things we wished our 3PL had done."
The founding team · Flow 3PL, Melbourne
38% lower cost per parcel
"They rate-shop every order instead of pushing it all through one contract. Our average parcel cost dropped by more than a third in the first month."
Melbourne homewares brand
Switched in 3 days
"We'd put off changing 3PL for a year because we assumed it'd be a nightmare. Store was synced Monday, first orders out Wednesday."
National skincare label
Mis-picks down to near zero
"Wrong items used to cost us refunds and one-star reviews every week. Since moving, I can't remember the last one."
Baby goods retailer
FAQ
Questions Australian founders ask us.
What is a 3PL and how does it work?+
A 3PL — third-party logistics provider — stores your stock and handles picking, packing and shipping on your behalf. Orders flow automatically from your eCommerce store to our Melbourne warehouse, where they're picked against a barcode scan, packed and dispatched to your customer, with tracking sent back to your store.
How much does 3PL fulfilment cost in Australia?+
Australian 3PL pricing covers four things: receiving, storage, pick and pack, and outbound shipping. Flow prices all four on a fixed rate card agreed before your stock arrives — no surprise surcharges and no minimum-volume penalties. Send us your order volume and SKU count and you'll have the card back within a business day.
How quickly can I get started with Flow 3PL?+
Around 3 business days from contract sign-off, covering platform integration, inbound stock receipting and your first live order. There's no lock-in contract — terms are month-to-month.
Do you integrate with Shopify?+
Yes. Flow connects natively to Shopify for real-time order and inventory sync, automated tracking updates, and support for bundles, subscriptions and custom packaging. Most stores are connected and tested in under twenty minutes.
What carriers do you use for shipping?+
Australia Post, StarTrack, Aramex, TNT and others — more than ten in total. Each parcel is rated across the network on destination, weight and service level, so the carrier is chosen for the order rather than by blanket contract.
How are returns handled?+
Returns are receipted within 48 hours of arriving. Saleable stock goes straight back on the shelf; anything outside your rules is quarantined and photographed for your call. The outcome syncs back to your store automatically.
Is there a minimum order volume?+
No minimum volume and no lock-in. Most brands come to us between 500 and 20,000 orders a month, but the model works either side of that. Scale up for peak and back down afterwards without penalty.